Privacy policy

Data Collection

We collect certain data from you directly, like information you enter yourself, data about your enrollment in courses. We also collect some data automatically, like information about your device and what parts of our Services you interact with or spend time using.

Personal information (name, address, phone number(s), etc, and assessment results will only be used by Food Safe Limited for administration purposes and/or to provide details of learning to the ITO and/or NZQA, if applicable. Such information will not be disclosed to anyone else unless your permission has been received in writing. Training may be recorded (audio/video) for internal training purposes. If your employer has funded your training then Food Safe Limited has the authority to disclose your assessment results to your employer.

Data You Provide to Us

Account Data:

To enroll for our Course, you need to create a user account. When you create or update your account, we collect and store the data you provide, like your email address, password, date of birth, and assign you a unique Account.

Course Data:

When you enroll in and take courses, we collect certain data including which courses and assessments you’ve completed, and answers to questions and other items submitted to satisfy course requirements.

Payment Data:

If you make purchases, we collect certain data about your purchase (such as your name and zip code) as necessary to process your order. You must provide certain payment and billing data directly to our payment processing partners, including your name, credit card information, billing address, and zip code. For security, we do not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data.

Communications and Support:

If you contact us for support or to report a problem or concern (regardless of whether you have created an account), we collect and store your contact information, messages, and other data about you like your name, email address, location, operating system, IP address, and any other data you provide. We use this data to respond to you and to research your question or concern, in accordance with this Privacy Policy.

The data listed above is stored by us and associated with your account.

Data We Collect through Automated Means:

When you access the Services (including browsing courses), we collect certain data by automated means, including:

System Data:

Technical data about your computer or device, like your IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain and other systems data, and platform types.

Usage Data:

Usage statistics about your interactions with the Services, including courses accessed, time spent on pages or the Service, pages visited, features used, your search queries, click data, date and time, and other data regarding your use of the Services.

Approximate Geographic Data:

An approximate geographic location, including information like country, city, and geographic coordinates, calculated based on your IP address.

The data listed above is collected through the use of server log files and tracking technologies. It is stored by us and associated with your account.

How We Get Data About You

We use cookies, analytics services, and advertising providers to gather the data listed above. Some of these tools offer you the ability to opt-out of data collection.

We use third-party browser and mobile analytics services like Google Analytics, Hotjar, and Intercom

What We Use Your Data For

We use your data (including but not limited to) to provide our Services, communicate with you, troubleshoot, secure against fraud and abuse, improve and update our Services, analyze how people use our Services.

Who We Share Your Data With

We share certain data about you with our business partners, analytics and data enrichment providers, your social media providers, companies helping us run promotions and surveys, and advertising companies who help us promote our Services. We may also share your data as needed for security, legal compliance, or as part of a corporate restructuring. Lastly, we can share data in other ways if it is aggregated or de-identified or if we get your consent.


We use appropriate security based on the type and sensitivity of data being stored. As with any internet-enabled system, there is always a risk of unauthorized access, so it’s important to protect your password and to contact us if you suspect any unauthorized access to your account.


You have the right to opt-out of promotional emails, cookies, and the collection of your data by certain analytics providers.

Modifications to This Privacy Policy

From time to time, we may update this Privacy Policy. if you continue to use the Services after the effective date of any change, then your access and/or use will be deemed an acceptance of our revised Privacy Policy. The revised Privacy Policy supersedes all previous Privacy Policies.